Information For Parents

Here is essential, important, and incredibly helpful information for all parents that is genuinely valuable, highly insightful, thoroughly informative, and deeply beneficial for them to know, grasp, comprehend, and fully understand in every way possible.

Feedback or concerns

If you genuinely believe that Walsall Childminding Hub provides trustworthy, reliable, and excellent care in a safe, nurturing, and supportive environment where children’s individual needs are consistently and thoughtfully met with kindness, understanding, and compassion, OFSTED would truly love to hear from you. Your valuable and honest opinion matters greatly and plays a pivotal role in shaping their evaluations of essential services like ours, helping to ensure the highest possible quality of care for children and families. Similarly, if you have any concerns or constructive feedback about our childcare services, practices, or overall approach, OFSTED warmly welcomes and appreciates your input, as they strongly hold transparency and accountability in high regard to uphold and maintain the very highest standards within the childcare sector. As a OFSTED-registered provider, we closely and consistently adhere to their comprehensive guidelines, rules, and regulations to guarantee exceptional, reliable, and professional care alongside unwavering support for every child entrusted to us, fostering trust, confidence, and peace of mind in the quality of our services. 

Safeguarding: A Shared Responsibility For All

Do you know who to contact if a child or young person is at risk of abuse?

For immediate help, visit: https://go.walsall.gov.uk/childrguren-and-young-people

Or call: 0300 555 2866 (Option 2)

Operating hours: Monday – Thursday: 8:45 AM – 5:15 PM, Friday: 8:45 AM – 4:45 PM

For help outside of these hours, call: 0300 555 2922

Do you know who to contact if you have an allegation against a staff member?

If you have concerns regarding staff at the centre, contact the Designated Safeguarding Lead (DSL) at the centre. If the concern involves the DSL, contact Walsall’s Local Authority Designated Officer (LADO).

LADO manages all allegations against staff members or workers. The designated officers are:

Belinda Crowshaw and Jaspal Tattar (Independent Reviewing Officers).

Office Phone: 01922 652322

Email: lado@walsall.gov.uk

Universal Credit: Childcare

You may be able to claim back as much as 85% of your childcare costs, provided you meet the eligibility criteria for  Universal Credit. This can significantly ease the financial strain of childcare, offering vital support to parents and guardians.

  • To qualify, you (and your partner, if you are living with them) will usually need to either: be working - the number of hours you or your partner work does not affect eligibility or have a confirmed job offer

How much you’ll get

The maximum amount you can claim back per month is:

  • £1,031.88 for one child
  • £1,768.94 for two or more children

If you cannot afford to pay for childcare upfront

If paying for childcare in advance is difficult for you, there is help available. You might qualify to get assistance to cover the upfront cost of childcare, making it easier to manage your finances.

Studying At University: Childcare

You may qualify for childcare cost assistance if you:

  • Are a full-time higher education student
  • Have children under 15, or under 17 with special educational needs

The grant:

  • Does not need to be repaid
  • Is in addition to your student finance

2025 to 2026 academic year

You can receive 85% of childcare costs or a set maximum amount, whichever is lower.

The maximum is:

  • Up to £199.62 per week for 1 child
  • Up to £342.24 per week for 2+ children

Example

If childcare for 1 child is £100 a week, the grant will pay £85 (85% of costs).

If childcare costs £250 a week, the grant will pay. Although 85% is £212.50, it exceeds the maximum. Parents must cover the remaining costs.

 

How providers are paid

The grant is paid into a Childcare Grant Payment Service (CCGPS) account. Parents will receive an email with setup instructions.

Walsall Childminding Hub will request payments via CCGPS, which parents will have to approve through their account, typically weekly. Payments go directly to the provider.

Parents can only approve payments after your course starts. The grant cannot cover upfront costs like deposits.

Our Childcare Grant Payment Service number is: CCG6688945

Refer & Earn 

Earn £25.00 for every successful referral to Walsall Childminding Hub! Introduce other parents to our trusted services, and once they enrol their child with us, you’ll earn the reward. The referred family must use our services for at least 3 consecutive months. Your £25 reward will be issued in the 4th week after their enrolment begins.

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